You will find plenty of shared hosting suppliers on the market, however many of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have through this way of communication may vary depending on the provider - some provide experienced phone support, various others offer common and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved via a support ticket, especially if the issue needs to be escalated. However, it's good to know that you can reach your web hosting supplier as there're tons of small matters which can be resolved effectively and timely with a call, not mentioning that you are able to get more details for the services before you become a client.

Phone Support in Shared Hosting

Since we have live telephone support 14 hours daily, you will be able to call us and talk to our customer support agents to find out more about all shared hosting that we offer and ensure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we now have phone numbers on 3 different continents and you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you can call us about general and billing issues, and about some technical matters. In case the issue is strictly technical or it needs longer time to investigate, you'll have to go through our ticketing system, which will allow both you and our technical support team to keep track of the information given by both sides.