If your web hosting provider offers live chat support, you can speak to a representative in real-time and find out useful information or get a problem resolved in a timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you need only a computer with Internet connection, so you will not pay any fees when you're in another country or state. Furthermore, it is a lot quicker to copy and paste information such as domains, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The live chat is also a considerably faster option to contact your hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem needs more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, therefore you won't waste time - something that's impossible in case you are on the phone.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all of our shared hosting, we've live chat support which is available twenty-four seven, even on holidays. You can get in touch with us regardless if you already have an account or not, because we will assist you with nearly anything, ranging from supplying you with general information regarding our services in case you are not our client yet and you are thinking about obtaining one of the packages, to assisting you with installing an email account in an email client. Part of the issues are more complex and time-consuming, therefore you'll need to employ the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.