1 hour ticket response
Prompt assistance is our topmost responsibility and that is why we’ve got a team of skilled technicians who are prepared to offer a fast answer to any question that you could possibly have. Simply send your helpdesk ticket from your Online Control Panel and we will reply back to you within 60 minutes in the worst case scenario. In fact, we strive hard and aim for a 20–minute trouble ticket response time.
A Top–Quality Client Care Service
Our support staff representatives possess significant experience in the shared hosting arena and are accomplished enough to supply a quick answer to your problem. If, however, the case at hand is not within the competency of a customer service technician, the helpdesk ticket will be sent to a developer or system administrator for further assistance.
An Easy–to–Navigate Help Center Section
In the Online Control Panel you will find an easy–to–browse Help section where you can get quick suggestions on how to use our services. You can get the answers to your inquiries in the F.A.Q. database, find more information in the web hosting account management articles or check our step–by–step video tutorials.
