If you’re a site owner, a problem might always surface and it does not automatically have to be connected with the web hosting service. For example, something may go wrong when you bring a web app up to date or some vital content might be modified or erased by accident. Regardless of what the essence of the problem might be, you will have to touch base with the respective support staff and ask them to retrieve a backup or to assist you in dealing with the problem that you are struggling with. How fast they’ll do that will predetermine the length of time that your websites will be offline. For specific sites like community web portals or shopping portals, a longer unavailability too often equals lost clients and cash. This is why, it is of prime importance that you use the services of a hosting company that offers not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our shared hosting and you’ve got a query or encounter a certain problem, you can get in touch with us 24/7 by posting a client support ticket or by sending an e-mail and we promise that you will receive an answer in less than 60 minutes. If the issue can be resolved, we’ll do it before we respond to you, whilst in case there’s something that you have to do on your end, we’ll supply you with all the needed details – what settings to check, what workable solutions to try out, and so on. Usually, you will get a response within no more than half an hour, which means that waiting around for hours or even for more than 1 day to receive assistance is something impossible. Our one-hour response time guarantee is valid for any enquiry that you may have – general, technical or billing.