A ticketing system is the most popular correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to deal with an issue that requires a certain period of time to investigate or that needs to be escalated to a server admin. Thus, all responses added by either party will be kept in the exact same location in the event that somebody else wants to work on the issue at hand and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to do some procedure or to contact the company’s customer support team. In case you would like to administer several domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. On top of that, it might take a considerable period of time for the hosting provider to process your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you are browsing your files or customizing various account settings. The ticketing system is being closely monitored 24-7 by our support staff members and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. Unlike some other web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info with regard to any technical or billing problem. Also, you can see a number of educative articles, which will help you resolve the most commonly faced issues on your own.