The accessibility to the customer and technical support that a shared hosting company offers can tell you a lot for the services that they provide too. When you can use only emails or tickets, you have most probably discovered some reseller and not the actual web hosting provider. When this is the case, you'll have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for further assistance. When the supplier offers you various means of communication with fast response time which are available at any time, they are most likely the top provider, not just a reseller. So you will receive timely assistance and top quality support as they will have instant access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to get in touch with your website hosting company right away through your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are twenty-four-seven, thus you can forget about waiting for a few days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you already have an account, you're able to open a support ticket on top of the other three options for communication. You'll be able to choose the best way to contact us depending on where you are or what kind of equipment you are using. We can assist you for almost any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max reply time will never exceed 1 hour.